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Privacy Policy
Last Update
02 March 2026
VUE Glazing Systems Inc. (“VUE”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit www.vueglazing.com (the “Website”), communicate with us, or engage our services. By accessing our Website or providing information to us, you acknowledge that you have read and understand this Privacy Policy.
Governing Law

This Privacy Policy is governed by the laws of the Province of British Columbia and applicable federal privacy legislation of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Scope of This Policy

This Policy applies to:

  • Visitors to our Website
  • Clients, consultants, architects, builders, and business partners
  • Individuals communicating with us electronically or in person

Much of the information we collect relates to individuals acting in a professional or business capacity. We treat such information with the same care and safeguards as personal information.

Definitions

Personal Information
Information about an identifiable individual, including name, email address, phone number, project details, or other identifying information.

Business Contact Information
Professional contact information used for business communications, including company name, title, work email, and business phone number.

Website Usage Information
Technical or analytical data collected automatically during Website use.

Responsibility and Accountability

VUE Glazing Systems Inc. is responsible for all personal information under our control, regardless of where it is stored or processed.

We maintain internal policies, staff training, and safeguards designed to ensure information is handled responsibly, ethically, and in accordance with applicable privacy laws.

Information We Collect

We may collect information including:

Information You Provide Directly

  • Contact form submissions
  • Project inquiries or quotation requests
  • Email or telephone communications
  • Service or project-related documentation

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on Website
  • Navigation patterns and referring websites
Purposes of Collection

We collect and use information for legitimate business purposes, including:

  • Responding to inquiries and project requests
  • Providing services and managing projects
  • Communicating regarding products, services, or updates
  • Improving Website performance and usability
  • Internal analytics, operational planning, and business development
  • Meeting contractual, regulatory, or legal obligations

We do not use personal information for unrelated purposes without consent unless permitted or required by law.

Consent

We obtain consent prior to collecting, using, or disclosing personal information, except where permitted by law.

Consent may be expressed through:

  • Submission of Website forms
  • Email communications
  • Service agreements or project interactions

You may withdraw consent at any time, subject to legal or contractual limitations. Withdrawal of consent may affect our ability to provide certain services.

Marketing Communications

Where permitted by applicable law, we may send communications relating to services, industry updates, or promotional information.

You may unsubscribe at any time by:

  • Using the unsubscribe link included in communications, or
  • Contacting us directly.

We comply with Canadian Anti-Spam Legislation (CASL).

Cookies and Website Technologies

Our Website uses cookies and similar technologies to:

  • Improve user experience
  • Remember preferences
  • Analyze Website performance
  • Maintain Website security

We may use third-party services such as:

  • Website analytics platforms
  • Hosting providers
  • Customer relationship management tools

These providers may collect anonymized or aggregated usage data subject to their own privacy policies.

You may disable cookies through browser settings, though certain Website features may be limited.

Aggregated and Non-Identifying Information

We may collect statistical or aggregated information that does not identify individuals. This information helps us:

  • Improve Website functionality
  • Understand visitor trends
  • Diagnose technical issues

This data is not linked to identifiable individuals.

Use and Disclosure of Information

Personal information may be disclosed only when necessary, including:

  • To trusted service providers assisting our operations
  • To comply with legal requirements or regulatory authorities
  • To protect the safety, rights, or property of individuals or VUE
  • In connection with business transactions such as mergers, acquisitions, or asset sales

We do not sell personal information.

Data Storage and International Transfers

Personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.

Where information is transferred outside Canada, we implement reasonable contractual and security safeguards to ensure comparable protection standards.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Meet contractual requirements
  • Comply with legal, accounting, or regulatory obligations

Information is securely deleted, anonymized, or destroyed when no longer required.

Accuracy of Information

We make reasonable efforts to ensure personal information is accurate and current.

You may request corrections or updates at any time.

Data Security

We implement commercially reasonable industry-standard safeguards, including:

  • Secure systems and encrypted storage where appropriate
  • Access controls and staff confidentiality obligations
  • Security monitoring and regular system maintenance
  • Administrative and physical protections

While we employ strong safeguards, no method of transmission or storage can be guaranteed to be completely secure.

Automated Decision-Making

We do not use personal information for automated decision-making that produces legal or similarly significant effects on individuals.

Access Requests

You may request access to personal information we hold about you.

Upon request, we will provide:

  • A summary of information held
  • How it is used
  • Categories of third parties receiving information

A reasonable administrative fee may apply where permitted by law.

Complaints

If you believe your personal information has been mishandled, you may submit a complaint to us.

We will investigate promptly and respond professionally.
If unresolved, complaints may be directed to the Office of the Privacy Commissioner of Canada.

External Websites

Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.

We encourage review of their respective privacy policies.

Children’s Privacy

Our Website and services are not intended for individuals under the age of 13.

We do not knowingly collect information from children. Any such information identified will be promptly deleted.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in business practices, technologies, or legal requirements.

Updates will be posted on our Website with a revised Effective Date.

Continued use of the Website constitutes acceptance of the updated Policy.

Contact Information

Privacy inquiries, requests, or concerns may be directed to:

VUE Glazing Systems Inc.
Website: https://vueglazing.com/contact
Email: info@vueglazing.com
Mailing Address: 110 – 5589 Byrne Road Burnaby, BC V5J 3J1

We are committed to responding to privacy inquiries in a timely and professional manner.